AIR FORCE PERSONNEL CENTER
The Air Force Personnel Center, headquartered at Joint Base San Antonio -- Randolph, Texas, ensures commanders around the world have the right number of skilled Air Force personnel to conduct the mission. The center defines requirements and executes programs covering the entire life cycle of military and civilian personnel for the Air Force, from accession through retirement, including community programs, growth, development and deployment. AFPC's diverse workforce, with 10 subordinate units, has more than 3,300 Air Force military, civilian and contractor personnel responsible for worldwide operations for 1.77 million Airmen and family members.
AFPC carries out the programs covering all life cycles of military and civilian personnel for the Air Force, including defining resource requirements and developing and delivering Airmen for the Air Force and the joint environment. AFPC also manages the implementation of services programs for Airmen and families.
Approximately 3,300 military, civilian and contractor personnel work at the center and subordinate organizations at more than 10 locations, including 5 manpower requirement squadrons, implementing personnel programs affecting more than 329,000 active-duty members, 162,000 civilian employees, 176,000 Reserve components, 690,000 retirees and 105,000 surviving spouses through a worldwide network of personnel sections. The innovative, multi-talented, customer-focused workforce at AFPC ensures delivery of next-generation personnel management solutions.
AFPC is comprised of 9 directorates, the Air Force Promotion Board and the Special Staff each managing key programs in support of Air Force personnel operations around the world.
The Director of Staff manages the AFPC governance structure, ensures clear communications between the commander and staff leadership, and manages the flow of work into the center and from the center back to the Air Staff and other organizations. It manages Air Force smart operations, knowledge operations support, unit deployment and readiness, training, liaison support, safety, manpower, security, supply and facility support to AFPC. Additionally, the directorate provides worldwide customer support for personnel data through the production, detailed analysis and delivery of reports and data sets on the effectiveness and output of personnel programs. The directorate also delivers Enterprise Information Management policy and guidance in support of Freedom of Information Act, Privacy Act, records, publications, forms, World Wide Locator and Activity Distribution Office.
The Directorate of Air and Space Expeditionary Force and Personnel Operations houses two of AFPCs three mission essential functions: warfighter sourcing, and personnel accountability. The directorate serves in a supporting command role to the Air Force Joint Force Provider, Air Combat Command, for sourcing and monitoring execution of all SECAF tasked requirements for conventional and contingency forces. The directorate provides operational assessment for AEF operations by providing oversight of Air Force requirements through the management and maintenance of AF Component Operational Plans Time-Phased Force Deployment Data for all AEF emerging and rotational deployment requirements in accordance with the DOD Global Force Management Allocation Plan, unit type code posturing and coding, as well as monitoring timeliness of sourcing verification, names-in-system and reclaim processes in support of combatant commander missions worldwide. The directorate develops guidance, procedures and training for Total Force accountability in direct support of Air Force and Department of Defense reporting programs, processes, policies and systems. The directorate researches and staffs force readiness issues and data critical to ensure precise combat force programming decision-making essential during contingencies and crisis. The directorate also operates the Personnel Readiness Cell, administering the systems of record for Total Force accountability during natural disasters, contingencies and situations warranting emergency actions.
The Directorate of Assignments develops, coordinates and executes Air Force active duty assignments for enlisted airmen below the grade of chief master sergeant and officers below the grade of colonel (except the Judge Advocate career field) to ensure effective utilization and professional development. In addition, the directorate handles humanitarian and exceptional family member assignments, joint duty, developmental, academic, medical and military education for officers and officer special duty assignments.
The Directorate of Civilian Force Integration provides staffing, recruitment, classification, processing and employee life cycle sustainment services for the Air Force worldwide through a centralized personnel center and five operating locations. The directorate formulates, coordinates and executes the force shaping and force development needs for approximately 188,000 employees represented by 20 career field teams supporting 27 separate career fields. The directorate also recruits and trains civilian interns to provide a cadre of future Air Force civilian leaders; identifies, develops and places high performing civilians in key managerial and executive positions throughout the Air Force; and manages training funds for 27 career fields to support leadership and management training, intern training and tuition assistance to qualified Air Force-wide employees.
The Directorate of Personnel Services develops guidance, procedures and training for active-duty, Guard and Reserve personnel directly supporting Air Force programs. It provides timely and accurate implementation for more than 200 personnel programs. These programs include , officer and enlisted accessions, service dates, active duty service commitments, retraining, evaluations, management level reviews, education and training, promotions, decorations, special trophies and awards, memorializations, duty status, dress and appearance, leave, reenlistments, separations, retirements, retiree services, and military classification. It evaluates, initiates, or revises plans and programs to ensure adherence to approved Air Force and Department of Defense policies and standards. The directorate is also responsible for operational support and training of career assistance advisers. It administers defense and AF policy and procedures on identification card issuance, benefits and privileges and oversees three records management programs including automated personnel records and medical records transfer to the U.S. Department of Veterans Affairs.
The Total Force Service Center - San Antonio Directorate provides direct personnel services and support on centralized personnel programs to commanders, Air Force members, civilian employees, retirees and their families during both peace and wartime. The directorate acts as AFPC's "face to the customer" in performing call services and leveraging application support for such functions like retirements, separations, reenlistments and retraining. It also serves as the focal point for business process redesign efforts and designing user requirements for information technology support systems. Moreover, it provides a total force governance and assistance for the development, placement and maintenance of essential knowledge articles for military and civilian personnel programs on the myPers website. In addition they manage the presentation of knowledge on the myPers website and the system support for the Customer Relationship Model case management system Oracle-Right Now Technology. Beyond services provided at AFPC, the directorate directs operations and training for Military Personnel Sections and similar field operational activities where it administers key DOD and AF policy and procedures in support of important mission areas like the Personnel Reliability Program and relocation movement functions.
The Directorate of Services supports the installations, major commands and Air Staff by providing technical assistance, fielding new initiatives, developing procedures, and managing selected central support functions to ensure successful services programs at force support squadrons world-wide. The directorate manages Air Force central nonappropriated funds and operates a shared service center for NAF accounting and central systems for field support such as banking, investments, purchasing, data flow, and insurance benefits programs, and the personnel system for NAF employees and retirees around the world. The directorate significantly contributes to the quality of life of Airmen and families both at home and deployed locations by providing oversight for recreation and community service programs such as Child and Youth Programs, Sports & Fitness, Golf, Bowling, Library Programs, Dining Facilities, Clubs, Lodging, Marketing, and Tops In Blue. Direct day-to-day management headquarters operational support is also provided to 108 installation Force Support Squadrons and 10 MAJCOMs through a centralized concept of operations. This concept provides program and financial oversight, quality control and standardization, technical and staff assistance support, manning assistance and centrally developed program support.
The Directorate of Airman and Family Care provides care and operational support to active duty, Reserve, Guard, civilians, retirees, and their respective families. It develops and disseminates policy, plans, information technology, and operational guidance for Airman and Family Readiness and Resilience Programs, Retiree Services, the Air Force Disability Program, Medical Continuation, Casualty, AWOL/Deserter, Missing Persons, and Reintegration Programs, the Air Force Wounded Warrior Program, and the Recovery Care Coordinator Program. The directorate provides care and support to wounded, ill and injured Airmen and their families that will enable them to go forward as productive and proud members of society whether continuing in or out of uniform. It conducts professional boards to ensure fair compensation to members whose military careers are cut short due to service incurred or aggravated physical disability. The organization is the focal point and final approval/disapproval authority for Air Force veteran claims for Combat Related Special Compensation. Along with formulating casualty policy, procedures and system requirements and overseeing the missing persons program, it manages the casualty reporting, notification, and assistance to next of kin for active, guard, reserve, overseas civilian and contractor personnel and monitors casualty assistance provided to next of kin. The directorate provides a centralized and functionally integrated case management office to ensure timely evaluation, treatment and disposition of our wounded, ill, and injured ARC members serving on active duty. It manages medical continuation orders and a case management system to expedite medical evaluation and treatment of Airmen to regain their ability to perform military duties or to enter into the Integrated Disability Evaluation System. Finally, it manages the Air Force Wounded Warrior and RCC Programs, providing personalized assistance to seriously and very seriously wounded, ill and injured Airmen. Non-Medical Care Managers and Recovery Care Coordinators anticipate needs and assist with a wide range of personnel benefits and entitlements, financial, employment, career, education, recovery care plans, adaptive sports, and transition back to duty or to civilian life.
The Directorate of Manpower provides Air Force leaders at all levels the tools to identify essential manpower required for the effective and efficient accomplishment of the Air Force mission. These tools are used to program manpower and to define and document manpower extended on unit manpower documents as the foundational target for accessing, training, assigning and utilizing Air Force total force manpower resources - comprising approximately a third of the total Air Force budget.
In addition, AFPC is the home of the U.S. Air Force Selection Board Secretariat that plans, conducts and maintains records for more than 100 selection and evaluation boards per year. These include officer promotion boards for major through major general, Reserve General Officer Vacancy Promotion Boards, Air National Guard Federal Recognition Boards, force management boards, master sergeant, senior master sergeant and chief master sergeant enlisted evaluation boards, officer special selection boards, enlisted supplemental evaluation boards and any other boards such as enlisted retention boards, directed by the Secretary of the Air Force. For promotion and evaluation boards, board members evaluate more than 85,000 records on an annual basis to determine which officers and noncommissioned officers are best qualified to become the Air Force's next generation of leaders hip. The Secretariat utilizes the Electronic Board Operations Support System to manage more than 121,000 selection records.
The Air Force Military Personnel Center was established April 1, 1963, as a Headquarters Air Force field extension of the Deputy Chief of Staff, Personnel, and in 1971 became a separate operating agency. Its name was changed to the Air Force Manpower and Personnel Center in 1978, when the Air Force integrated the manpower and personnel functions at U.S. Air Force Headquarters level.
In October 1985, the manpower function was realigned and separated from personnel. This resulted in the center being renamed the Air Force Military Personnel Center, Jan. 1, 1986. The center became a field operating agency Feb. 5, 1991.
The Air Force Personnel Center was formed during a consolidation of the Air Force Military Personnel Center and Air Force Civilian Personnel Management Center, Oct. 1, 1995.
The former Civilian Personnel Operations was established on July 1, 1976, and was a direct reporting unit of the Air Force Directorate of Civilian Personnel until Feb. 5, 1991 when it was renamed the Air Force Civilian Personnel Management Center and became a field operating agency. It became a directorate within the Air Force Personnel Center Oct. 1, 1995.
On Aug. 29, 2006, the Air and Space Expeditionary Force Center, Langley AFB, Va., became a direct reporting unit of the Personnel Center. The AEF Center inactivated as a separate unit and its function merged with others in AETC related to deployments to become an AFPC directorate on Oct. 1, 2007.
In 2012, U.S. Air Force, Deputy Chief of Staff for Manpower, Services and Personnel announced the consolidation of Air Force Personnel Center, Air Force Manpower Agency and Air Force Services Agency as part of an Air Force efficiencies initiative. The consolidation allowed the A1 community to streamline processes, identify efficiencies, and reduce overhead. In this consolidation, we will optimize our ability to provide a full range of products and services for human resource management utilizing a flexible and multi-skilled workforce.
Point of Contact
Air Force Personnel Center Public Affairs Office, 550 C Street West, JBSA-Randolph AFB, TX 78150; DSN 665-2334 or 210-565-2334; email: firstname.lastname@example.org.
(Updated as of October 2014)