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 Air University system for military education administration and registration down since May 13
 Enlisted and officer distance learning courses, testing, and delivery are affected
 Airmen can check the status of their personnel records on the AFPC and ARPC secure websites
 Airmen scheduled to meet a board soon can contact the AU registar via e-mail at au.cfro@maxwell.af.mil
 Airmen with questions about the status of their personnel records can call the Total Force Service Center toll-free at (800) 525-0102 or DSN 665-5000.
Air University education database down

Posted 6/7/2010   Updated 6/7/2010 Email story   Print story

    


by Scott Knuteson
Air University Public Affairs


6/7/2010 - MAXWELL AIR FORCE BASE, Ala. -- A computer system managing various aspects of Air Force education experienced a serious technical malfunction May 13, impacting Air University distance learning, related education records, and test control facilities Air Force-wide.

Specifically affected are enlisted and officer distance learning for professional military and continuing education, testing and delivery of enlisted career development courses, and various specialty courses.

A team of technicians is working to restore the system to a fully functioning state. A mirror backup of the system also failed shortly after the primary crashed. Technicians have been able to replace server hard drives without further failures, but are experiencing software restoration challenges. In the interim, a number of workarounds are being implemented to mitigate the effects of the system breakdown.

"We're working around the clock to get the system back online," said Col. Anthony Zucco, director of education logistics and communications for Air University. "Our goal is to minimize the impact on our Airmen, specifically their ability to access records and continue with their educational endeavors."

If a student completed course work or finalized a test immediately prior to May 13, the data may have successfully posted to his or her record. Active duty Airmen can check the Air Force Personnel Center's secure personnel services website, https://gum.afpc.randolph.af.mil/, and Guard or Reserve Airmen can check the Air Reserve Personnel Center's website, https://arpc.afrc.af.mil/, to ensure all education data has posted.

The failing system, known as the Course Development, Student Administration and Registrar system, or CDSAR, has an effect on personnel actions since many of those actions partially rely on education data and verification.

Of particular importance is the ability for upcoming promotion boards to verify graduations and course completions since May 13, according to officials. Some senior noncommissioned officers needing verification of Senior NCO Academy completion for their senior rater endorsements may also experience difficulty accessing those records.

Many Air University distance learning students may be unable to complete testing at their local test control facility since testing prerequisites and scores are primarily accessed through the downed system.

Air Force Reserve and Air National Guard majors scheduled to meet the lieutenant colonel board in June can contact the Air University Registrar via e-mail at au.cfro@maxwell.af.mil with any concerns regarding education records. An active duty enlisted supplemental board scheduled for June will not require updating. The next enlisted board, for chief master sergeants, will not be until October.

Airmen with questions about the status of their personnel records can contact the Total Force Service Center at 800-525-0102 or DSN 665-5000.



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