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AIR FORCE'S PERSONNEL CENTER

The Air Force's Personnel Center, with headquarters at Joint Base San Antonio - Randolph, Texas, is a field operating agency of Headquarters U.S. Air Force, the Office of the Deputy Chief of Staff, Manpower and Personnel. The center has responsibility for managing personnel programs and carrying out policies affecting Air Force active-duty and civilian members.

Vision

Agile, Innovative, and Responsive... Fueling the Fight! 

 Mission

Develop and deliver innovative, customer-focused Total Force support solutions to commanders, Airmen and families.  

ORGANIZATION

AFPC is comprised of six directorates, the Air Force Promotion Board and Special Staff, each managing key programs in support of Air Force personnel operations around the world.

The Director of Staff (DS) manages the AFPC governance structure, ensures clear communications between the commander and staff leadership, and manages the flow of work into the center and from the center back to the Air Staff and other organizations. It manages Air Force smart operations, knowledge operations support, unit deployment and readiness, unit training, liaison support, safety, supply and facility support to AFPC. Additionally, the directorate provides worldwide customer support for personnel data through the production, detailed analysis and delivery of reports and data sets on the effectiveness and output of personnel programs. The directorate also delivers Enterprise Information Management policy and guidance in support of Freedom of Information Act, Privacy Act, Records, Publications, Forms, World Wide Locator and Activity Distribution Office. The Directorate of Staff also controls and approves attitude and opinion surveys administered to Air Force members and provides oversight by ensuring the surveys meet mission requirements and fulfill the information needs of functional authorities.

The Directorate for Technology and Information (DP0) enables AFPC's efficient execution of AF human resource programs through sustainment of human resource information systems and development of new information technology requirements. The directorate coordinates and manages publication of HR knowledge and information across all appropriate electronic mediums to ensure delivery of clear, concise, timely, and useful HR knowledge to all Airmen and institutional customers across the enterprise. Additionally, the directorate collaborates with the other AFPC directorates to work Secretary of the Air Force 3-1 Total Force initiatives for the Air Staff Human Resource Management Strategic Board and the HR Management Strategic Council.

The Directorate of Personnel Support (DP1) provides direct personnel services and support to Joint and Air Staff personnel, commanders, Airmen, civilian employees and their families during both peace and wartime. The directorate operates as a 24/7 customer service center providing centralized Personnel Services through knowledge management, customer contact, transactional service, and field agency support elements in a responsive, interactive manner. Provides an environment within AFPC for delivery of equitable service and optimization of resources. Additionally, the directorate collaborates with the other AFPC directorates to work Secretary of the Air Force 3-1 Total Force initiatives for the Air Staff Human Resource Management Strategic Board and the HR Management Strategic Council.

The Directorate for Personnel Operations (DP2) executes policies and procedures to established standards for military and civilian Air Force personnel programs in order to effectively and efficiently deliver A1 Human Resource Model programs across the Air Force Enterprise with the least expenditure of resources and the best possible customer service. The Directorate will execute operations by taking the supplied policy and guidance and apply functional expertise, judgment, and analysis to complete complex tasks that are directly requested by higher-level external customers (e.g. MAJCOM/A1s and commanders) or those that cannot be accomplished in the Total Force Service Center directorate due to lack of authority or expertise. Similarly, this directorate will refer those actions that cannot be accomplished due to lack of authority or expertise to Directorate of Personnel Programs. Directorate personnel are considered subject matter experts with broad knowledge of the Air Force and are trained as action officers capable of taking assigned actions to a logical conclusion and taking initiative to anticipate and prevent complications. Directorate personnel must work across the organization using collaborative tools and techniques to accomplish the mission.
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The Directorate for Personnel Programs (DP3) interprets and implements policies; execute authorities; develop guidance, standards and processes; coordinate and deploy standards, systems, programs, procedures and actions for the Air Force personnel programs portfolio. AFPC liaison to the Air Force and its components, the DOD and its agencies, the Federal Government, and industry. Serves as the end-to-end process owner for all personnel programs executed by AFPC. Collaborates with DP0, DP1, and DP2, to work SECAF 3-1 Total Force initiatives for the Air Staff Human Resource Management Strategic Board (HSB) and the HR Management Strategic Council (HSC). DP3 contains two Associate Directors (AD) which are a key component of the matrix structure:

The Directorate of Airman and Family Care (DPF) provides care and operational support to active duty, Reserve, Guard, civilians, retirees and their respective families. The directorate provides care and support to wounded, ill and injured Airmen and their families that will enable them to go forward as productive and proud members of society whether continuing in or out of uniform. It also conducts professional boards to ensure fair compensation to members whose military careers are cut short due to service incurred or aggravated physical disability. The organization is the focal point and final approval authority for USAF veteran claims for combat related special compensation. They formulate casualty policy, procedures and system requirements and oversee the missing persons program. The directorate manages casualty reporting and notification for active duty, Guard, Reserve, overseas civilians, and contractor personnel and monitors casualty assistance provided to next of kin. The directorate provides a centralized and functionally integrated case management office to ensure timely evaluation, treatment and disposition of our wounded, ill and injured ARC members serving on active duty. It manages medical continuation orders and a case management system to expedite medical evaluation and treatment of Airmen to regain their ability to perform military duties or to enter into the Integrated Disability Evaluation System.

In addition, AFPC is the home of the U.S. Air Force Promotion Board which plans, conducts and maintains records for more than 100 selection and evaluation boards per year. These include officer promotion boards for major through major general, Reserve General Officer Vacancy Promotion Boards, Air National Guard Federal Recognition Boards, force management boards, master sergeant, senior master sergeant and chief master sergeant enlisted evaluation boards, officer special selection boards, enlisted supplemental evaluation boards and any other boards directed by the Secretary of the Air Force. For promotion and evaluation boards, board members evaluate more than 85,000 records on an annual basis to determine which officers and senior noncommissioned officers are best qualified to become the Air Force's next generation of leadership. 

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