An official website of the United States government
Here's how you know
A .mil website belongs to an official U.S. Department of Defense organization in the United States.
A lock (lock ) or https:// means you’ve safely connected to the .mil website. Share sensitive information only on official, secure websites.



Please contact the Total Force Service Center at DSN 665-0102, Commercial at 210-565-0102, or Toll Free at 1-800-525-0102 for assistance. You'll need to follow the prompts to get to the appropriate personnel specialist. Personnel specialists are standing by 24/7 to assist you with the exception of New Year's Day, 4th of July, Thanksgiving and Christmas.


In addition, you may also access the myPers website. The myPers site is for active duty, Guard, Reserve and civilian personnel and their families, in addition to others who may need role-based access. The site contains information on a variety of personnel programs and may have the information you need. If you have a question about your personal situation or need assistance from the Total Force Service Center, you can send also an email via myPers. Visit our myPers support page for information on how to create a myPers account.

Overseas callers: dial a toll-free AT&T direct access number from the country you are in, then 1-800-525-0102. Users can also visit the AT&T Enterprise website to obtain direct access numbers.

DSN Prefix

Having trouble making a call? Remember to dial 94 first for DSN calls; then 312 for CONUS (if not currently stationed CONUS), 314 for USAFE and 315 for PACAF before the dialing the rest of the DSN number.


Contact Information

For questions relating to Military Personnel Records, please contact the Records Management Branch at

For questions relating to Civilian Personnel Records, please contact the Records Management Branch at

For questions relating to Awards, please contact the Awards team at

For trouble logging into myFSS, or any other Air Force platform, contact the A1 Service Desk. Hours: 0600 – 2300 Central Time, Monday – Friday. (Closed on New Year's Day, July 4th, Thanksgiving and Christmas Days).

800-525-0102, option 6

For trouble accessing the Air Force Portal, contact the AF Portal Help Desk

877-596-5771, option 7

For AFPC inspections, complaint resolution or to report fraud, waste, and abuse, contact the AFPC Inspector General


For Public Affairs support, such as media queries or community engagement, contact the PA office

210-565-2334, option 2

For questions about Air Force surveys, please contact the AF Survey Office. Media - please contact the Public Affairs Office

(210) 565-2776

Public Affairs Assistance

For any other matters regarding the content of this website, or not addressed by the numbers above, please send us an email by clicking the "Contact Us" button below. The Public Affairs office does not have access to personnel records; please contact the TFSC to address personnel issues.

Pursuant to the Privacy Act of 1974, Title 5, USC Section 552A, please do NOT send any personally identifiable information, such as social security numbers, dates of birth nor addresses, through this public contact system.