The branch serves as the liaison between government agencies and Air Force POW/MIA family members. Branch personnel administer the Air Force hostile and non-hostile missing persons program, and serve as a liaison between the Air Force, the U.S. government and the next of kin of all unaccounted for Air Force personnel.
The Air Force Missing Persons Branch at the Air Force's Personnel Center collects, evaluates and disseminates to next of kin and other interested government agencies all information and reports concerning aircraft crash and grave site investigations or excavations, live sightings and refugee interviews.
They operate hand in hand with the Defense POW/MIA Accounting Agency (DPAA), Armed Forces DNA Laboratory, the U.S. Air Force Mortuary Affairs Division, the Joint Personnel Recovery Agency, and the Defense Intelligence Agency. They also maintain contact with family organizations such as the National League of POW/MIA Families and the Coalition of Families of Korean and Cold War POW/MIAs. These Air Force personnel respond to casualty-related congressional and other high-level inquiries, and write advisories for the Air Force Board for Correction of Military Records.
The branch office serves as the focal point of contact for the next of kin of unaccounted-for service members from the Korean War, Cold War and the Vietnam Conflict, in addition to any current day operations. They maintain contact with about 3,500 family members. They have maintained contact with families of unaccounted-for Airmen over the years since the Korean War.