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The Air Force Personnel Accountability and Assessment System, accessed through a user-friendly website at https://afpaas.af.mil, is designed to help Air Force personnel and their families who are directly affected by major natural and man-made emergency events such as fires, hurricanes, floods, earthquakes and evacuations.


Several evacuation orders remain in effect for certain southeastern locations and for now, personnel should remain at their safe locations until directed to return to their bases. If you are Air Force military or civilian personnel in need of assistance due to Hurricane Dorian, please complete a needs assessment survey on AFPAAS.


AFPAAS requires you to have access to the public Internet, using a personal or public computer or a smartphone with access to the Internet. You may log in using your Common Access Card, username and password or personal information. For assistance, family members can contact the AFPAAS Help Desk at 866-946-9183 (toll-free), 619-553-8167 or email afpaas@spawar.navy.mil


If you are unable to access the AFPAAS website from the link above and require help completing a Needs Assessment survey, please contact AFPC’s Personnel Readiness Center at (210) 565-2020 or toll-free at 800-435-9941. Another option is to complete a PDF-fillable Needs Assessment form. Download it HERE; email submission instructions are on the form. Impacted Airmen can also snap a picture of the form and text it to 210-627-8726. Regardless of the completion method you choose, you will be connected to the A&FRC nearest you within 24 hours for assistance.  


If you are NOT listed in AFPAAS as "Affected in the Geographical Area of Impact" by Hurricane Michael but require help completing a Needs Assessment survey, please contact AFPC’s Airman & Family Operations toll-free at 1-866-299-0596.


The webcast below discusses:

  • Who can use AFPAAS and submit a needs assessment, as well as work-arounds for individuals wishing to complete an assessment but are outside the geographic area of impact
  • AFPAAS Needs Assessment capability, to include purpose, location and the needs assessment case management process
  • Additional information about the Air Force's Personnel Center Airman & Family Division and installation Airman & Family Readiness Centers supporting families through this crisis


AFPAAS has two sides: the Personnel Accountability Element and Needs Assessment capability.


Personnel accountability element

  • Enables Air Force leadership and authorities to accurately account for all assigned personnel and their family members and make decisions in supporting them, maintaining military readiness and preserving National Security during a disaster.
  • Allows you to report your current and/or displaced location in the case of an evacuation, and update emergency personal contact information.
  • Completing the accountability portion of AFPAAS is mandatory when directed by AF leadership; however, it is recommended personnel and their families provide regular updates as needed.

I have accounted for my family members and myself. What’s next?
Following an event, an Air Force family may need to fill out a Needs Assessment survey. Completing a needs assessment helps the Air Force know how you are doing and what type of type of assistance, if any, you are requesting. If you indicate you have any needs, an “Event Case” will be automatically created in AFPAAS. Once an Event Case is created, a Case Manager will be assigned to contact and assist you in recovering from the event. Case Managers are provided with the latest benefits information and will work with you over time.


AFPAAS is available to all Air Force-affiliated personnel and their family members. This includes active-duty and select Reserve Airmen, Department of the Air Force and Non-Appropriated Fund civilians, Air Force OCONUS contractors (and their family members). Air Force personnel on temporary duty status, on leave or on a pass in the affected area are encouraged to use AFPAAS as well. 


For more detailed instructions on how to access AFPAAS, please utilize the AFPAAS Airman User Guide v.2.0 located in the AFPAAS “Help” tab via the AFPAAS site.  

Needs Assessment Form


While Airman and Family Readiness Centers, A&FRC, provide an entire spectrum of family and work life support to Airmen and their families, there are a handful of services those impacted by Hurricane Dorian may find useful. Visit your local A&FRC today to access those services.


School district leadership across the country understands the impact natural disasters place on Air Force families. School districts, School Liaison Officers, or SLOs, and Exceptional Family Member Program-Family Support Coordinators can provide information and assist with relocation to help ease the transition for pre-Kindergarten through 12th-grade students. It’s important to resume normalcy for affected students and school is important for educational purposes as well as social and emotional healing. School districts have key provisions in place to support students displaced by natural disasters. Parents who encounter challenges when registering in school districts should reach out to their nearest installation SLO to assist in navigating the process. 


Military Interstate Children’s Compact Commission, or MIC3, policies apply to seniors in high school and those students will graduate on time if they were in current status at their previous school. The closest SLO and/or the MIC3 State Commissioner can assist with any issues regarding graduation requirements. Visit www.mic3.net for further information.


Students may qualify for the McKinney-Vento Homeless Education Assistance Act depending on the circumstances and state statutes. A child whose family has been displaced due to a natural disaster will generally meet the definition of “homelessness” under the McKinney Vento Act. Any student staying with friends, relatives, other persons or other temporary locations due to the loss of housing because of a natural disaster are considered homeless.


All SLOs will help provide resources to school districts and displaced families to assist in the educational transition as needed. For more information please contact the Air Force SLO POCs, Ms. Lori Phipps, Lori.Phipps@us.af.mil, or Ms. Elaine LaJeunesse, Elaine.LaJeunesse@us.af.mil, or contact the Air Force SLO hotline at 210-514-0644.
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Airman and Family Readiness