REQUEST FOR DEFENSE ENROLLMENT ELIGIBILITY REPORTING SYSTEM RECORD CORRECTION
This article provides information relating to requests for correcting or modifying information in Defense Enrollment Eligibility Reports System. The following information is provided for requesting a DEERS record correction on certain personal data elements such as:
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Citizenship
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Gender
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Date of Birth
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Name Change
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Social Security Number
Retired Military Member:
Retired military members are encouraged to submit their record correction request by including the retiree's social security number, date of retirement and signature along with the original or a certified copy of the legal document recording the change to the ARMS Branch.
ARMS Branch
550 C Street West
Joint Base San Antonio-Randolph, TX 78150
Once the corrective action is completed by the ARMS Branch, an Air Force Form 281, Notification of Change in Service Member's Official Records is filed in the retired member's military record. The original or certified copy document recording the corrective action and a copy of the Air Force Form 281 will be provided to the member for their records. A copy of the Air Force Form 281 will be forwarded to the Defense Finance and Accounting Service as well for their record update. DFAS sends the change confirmation to the Defense Manpower Data Center for update to the retiree's record in DEERS.
Retired members may also send a copy of their legal document supporting the correction in advance to the DMDC Beneficiary Help Desk by calling 800-538-9552 (Fax Number: 831-655-8137), pending confirmation from DFAS.
Discharged/Separated Member:
Former Air Force members who are separated must be able to provide evidence that an error was made when their name was recorded in their official records during their period of service. If a review of the member's records does not substantiate the evidence of an error being made, the correction will not be granted. For example, if the name change took place after the member was separated, the correction shall not be granted. The official personnel record is a historical document of the time period the member served in the Air Force and cannot be altered or changed after the fact.
Federal Civilian Member:
Federal civilian members may submit their record request to their local Civilian Personnel office. Members will need to provide an original or certified copy document to their respective human resource office. For a civilian member, the record correction action is accomplished by updating the member's civilian record through the Defense Civilian Personnel Data System (DCPDS) to the DEERS database with the Total Force Service Centers (San Antonio and Denver, A1 Service Desk),or self-service by submitting a Date of Birth correction, name change, or social security number correction.
Uniformed Service Contractor Member, other Federal Agency Employee or Volunteer/Intern:
Record corrections are accomplished through the Trusted Associate Sponsorship System, formerly, Contractor Verification System Program. Members will need to provide an original or certified copy document to their respective TASS Trusted Agent for processing directly to the Defense Manpower Data Center for DEERS database update.
Active, National Guard and Reserve Member:
For a military member affiliated with active duty, Air National Guard or Reserve Components, the record correction or modifying action for DEERS is initiated at the member's servicing personnel office by updating MilPDS. However, depending on type of action requested, this may result involvement with other agencies who are the Office of Primary Responsibility.
In this instance, the OPR responsible for updating MilPDS may not be co-located with the service personnel office. The force support squadron, military personnel section or Total Force Service Centers may take further action by documenting the request for correction or modification by opening a case management system, requesting correction to the member's military record within the Military Personnel Data System before the DEERS record correction can occur. If necessary, DEERS corrections may also include Air Force Board for Correction of Military Records.
The following unique personnel data elements for modifying a member's DEERS record occur first within MilPDS directly or by CMS for MilPDS correction, before the DEERS database reflects the correction event:
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Modification to a previously verified active duty personnel begin and end dates
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Modification to a previously verified active duty personnel termination date during termination from a projected end date
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Reinstate a verified terminated active duty personnel end date
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Modification to a previously verified personnel entitlement condition begin and end dates. This applies to sponsors on active duty, early alert, Air Nation Guard and Reserve Transition Assistance.
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Modification to a previously verified personnel entitlement condition termination date during termination from a projected end date. This applies to sponsors on active duty, Early Alert, Air Nation Guard and Reserve Transition Assistance
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Modification to a previously verified Transition Assistance Conditions begin and end dates. This applies to sponsors for the Air National Guard and Reserve demobilized from a named contingency, involuntary separation from active duty, stop-loss separation from active duty or from a voluntary extension in support of a contingency.
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Modification to a previously verified Reserve component category code
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Modification to previously verified unit identification code
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Modifications to a previously verified citizenship, gender, date of birth, name chance and social security change
Related Resources
AFI 36-3026_IP