AF officials launching Total Force Personnel Services Customer Experience survey on June 22

  • Published
  • By Tech. Sgt. Steve Grever
  • Air Force Personnel, Services and Manpower Public Affairs
JOINT BASE SAN ANTONIO-RANDOLPH, Texas --  Air Force officials will distribute an online survey June 22 to thousands of Regular Air Force, Air National Guard, Air Force Reserve and civilian members to solicit feedback about their experiences using the myPers-Total Force Service Center and myPers website.

Mary McAfee, Air Force TFSC quality assurance project lead, said the survey will run for 60 days and give personnel officials direct comments from their customers.

"This survey will help us understand our customers' habits and needs and how well we're meeting their expectations," McAfee said. "We will use the feedback to develop and implement improvements, revise procedures and make note of where we are successful so we can replicate those successes."

Officials encourage all total force members to participate in the survey to enable Air Force leaders to gauge the effectiveness of the myPers-TFSC.

"The Air Force vision for personnel services and the myPers-TFSC is to offer more online applications and information so our members can use myPers for as many of their personnel service needs as possible. We want to automate personnel processes from start to finish and consolidate where possible to the myPers-TFSC," she said.

The myPers-TFSC and myPers website seamlessly mesh Air Force online personnel services, telephone and transaction support capabilities to provide first-class personnel support to total force Airmen.

For general information about personnel services and programs, visit the myPers website at https://mypers.af.mil.
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