Total Force Service Center contact numbers change

Published Nov. 1, 2013
By Janis El Shabazz
Air Force Personnel Center Public Affairs

JOINT BASE SAN ANTONIO-RANDOLPH, Texas -- Telephone contact numbers for the Total Force Service Center will change on Nov. 15.

The new numbers, commercial (210) 565-0102 and DSN 665-0102 will replace DSN 665-5000 and DSN 847-3294. To ensure Airmen have ample time to adjust, AFPC will keep the "5000" number live, and ARPC will keep the "3294" number live until Nov. 22. After Nov. 22, DSN 665-5000 and DSN 847-3294 will no longer be active.

The change includes both TFSC locations at AFPC in San Antonio, TX and the Air Reserve Personnel Center in Aurora, Colo. The toll free number will remain the same (800-525-0102) but customers are encouraged to use the DSN or commercial number to reduce operation costs.

"The Total Force Service Center was created to provide seamless real-time personnel service to Airmen," said Lt. Col. Shawn Campbell, TFSC operations division chief. "This change will advance that goal by alleviating any confusion with similar numbers and ensuring Airmen have access to personnel services when they need it."

The TFSC centralizes processes and access for most military and civilian personnel services. However, Campbell said the myPers website should be the first stop for Airmen seeking access to personnel information services.

MyPers provides access to personnel information and links to the most commonly used applications at the click of a mouse. When visiting the website Airmen will find data on programs ranging from military assignments to civilian benefits and entitlements.

"With this change Airmen will continue to receive the same level of 24/7 quality assistance as before," Campbell said. "If they cannot find what they need on the myPers website or simply need more information, TSFC customer service representatives will be standing by to assist them."

For more information about active duty, Air National Guard, Air Force Reserve or civilian personnel issues, visit the myPers website at https://mypers.af.mil.