AFPC officials test new PCS relocations process at JBSA-Randolph Published Sept. 17, 2012 By Tech. Sgt. Steve Grever Air Force Personnel Center Public Affairs JOINT BASE SAN ANTONIO-RANDOLPH, Texas -- Air Force Personnel Center officials are testing a centralized Permanent Change of Station relocations process for Airmen departing from Joint Base San Antonio-Randolph, Texas. The beta test started in May and includes more than 100 officers and enlisted members from across JBSA-Randolph. Airmen participating in the test received an automated assignment notification via e-mail and are working virtually with Total Force Service Center-San Antonio personnelists to upload required documents to the myPers website to receive their PCS orders. "Airmen are able to submit all of their required PCS documents to us via myPers so they don't need hard copy relocation folders anymore," said Master Sgt. Melissa Ross, TFSC-SA assignment section manager. "Airmen will never have to drop off PCS documents at their base MPS because they will scan and upload them to the myPers website. This will save Airmen time away from their duty location and allow them to stay focused on their respective missions." A four-person team of personnelists at the TFSC-SA is now managing the workload that was previously accomplished by five or six personnelists at each Air Force base. They are able to work more efficiently because of a multi-functional case management system that is integrated with the myPers website. They are able to communicate with Airmen, review PCS documentation and authenticate PCS orders from one system. "We are leveraging modern technology to streamline the PCS relocations process to make it faster and more efficient," said Lt. Col. Jenise Carroll, TFSC-SA operations division chief. "We are making it easier for Airmen to get their PCS orders by removing the base MPS from the equation so Airmen are working directly with TFSC-SA customer service representatives from the time they are notified about a new assignment until they depart their duty station." AFPC officials are receiving feedback from Airmen testing the new PCS relocations instructions and using their recommendations to make improvements to the final procedures. Most of the feedback has been positive by beta testers who commented they were in favor of performing PCS relocations actions online through the myPers website versus traditional methods of hand-carrying outprocessing checklists to various offices at their installation. "Based on a very extenuating circumstance, my orders were processed in a timely manner," said Capt. James Harris, 1st Manpower Requirements Squadron deputy flight commander. "Using the myPers website was a great time saver. Without it, I would not have been able to meet a one-day outprocessing timeline." After testing the process for Airmen leaving JBSA-Randolph, Air Force officials stated they will expand the program to other Airmen with outbound assignments in the Joint Base San Antonio area. "Our goal with the beta test is to demonstrate our ability to manage the PCS relocations process for Airmen leaving JBSA-Randolph and eventually all locations within the Joint Base San Antonio area," said Col. James Davis, TFSC-SA director. "We wanted to show that we could improve this process with no additional funding by taking advantage of available technology that is already built into the myPers website. "TFSC-SA has managed the PCS orders authentication process since Oct. 2011 authenticating more than 92,000 orders and 23,000 amendments. Engaging directly with Airmen in the field on the front end of the PCS orders process is the next logical step that enables TFSC-SA to save time for our customers, provide orders in a more timely fashion and take workload away from our MPSs." For general information about Air Force personnel services and programs, visit the myPers website at http://mypers.af.mil.