TFSC-SA officials streamline personnel processes for PACAF bases Published Oct. 26, 2011 By Tech. Sgt. Steve Grever Air Force Personnel, Services and Manpower Public Affairs RANDOLPH AIR FORCE BASE, Texas -- The Total Force Service Center-San Antonio is assuming some personnel actions from three Pacific Air Forces bases to help reduce processing times and decrease workloads on base military personnel sections. Staff Sgt. Marvetta Graham Harper, TFSC-SA's sustainment team lead, said the Air Force Personnel Center has started processing limited duty status, change of reporting official updates and decorations requests for Joint Bases Pearl Harbor-Hickam, Elmendorf-Richardson, Eielson Air Force Base and Joint Region Marianas that were originally managed by base-level MPSs. "Hickam, Elmendorf, Eielson and Andersen (Air Force bases) are the first bases to use the new process in PACAF," said Graham Harper. "Since August, this process change has resulted in reduced personnel processing times from 20 to five days." Graham Harper and other TFSC-SA personnelists updated the Air Force's Personnel Services Delivery Guide and worked individually with each base MPS at Pearl Harbor-Hickam, Elmendorf-Richardson and Joint Region Marianas to educate and train them on the Base Level Service Delivery Module, or BLSDM, to request personnel actions for Airmen. "The bases are briefed and afforded the opportunity to train their members on using BLSDM to submit cases to the AFPC TFSC-SA," said Graham Harper. AFPC has standardized training and the processes for requesting personnel actions that affect many aspects of an Airman's career. "Each base does it a little bit differently, but our personnel technicians teach Airmen how to do it one way," said Graham Harper. "Standardizing our processes helps us gain more efficiencies in how we do business." PACAF officials said they have noticed reduced processing times at one of their bases and look forward to getting the rest of the command online by December. "It's absolutely a great program that's the next iteration in where we are headed in our personnel system in how we take care of our Airmen," said Col. Timothy Cashdollar, PACAF's manpower, personnel and services director. "It takes out the middle man. We don't have the manpower anymore in our force support squadrons to take care of all our personnel programs because they have been centralized. We've cut a process down that used to take seven days down to one day. At the end of the day, we are taking care of our Airmen much better and quicker." The TFSC is one component of how the Air Force is transforming personnel services for Airmen and commanders, according to Maj. Andre Levesque, the TFSC's operations chief. "By centralizing specific BLSDM (Base Level Service Delivery Module) transactions within the TFSC, we are alleviating some of the workload from base MPSs while increasing the accuracy and speed of service to commanders and Airmen," Levesque said. For more information, visit the Air Force Personnel Services website at https://gum-crm.csd.disa.mil.